The Situation Management Bonus Bundle (SMB) is only available to clients who purchase the complete library at outset; it offers an extra 10 days of training materials focused on helping managers and staff to handle challenges and situations that can occur in any business at any time. In addition areas such as Health & Safety are covered as well as managing diversity in the workplace, essential knowledge for any business.

Example Course Outline for this Bundle

• History in Brief  - To begin, delegates will look at how the generation gap is defined and where it comes from. Delegates will also determine similarities and differences amongst themselves and the people they work with.

• Finding Common Ground - As individuals, we have more in common at work than we may think. This session will teach delegates how finding things that are in common can be useful when deciding how to approach differences. This session will look at common generation definitions in an effort to understand their history.

• Recruiting that Bridges the Gap - During this session, delegates will explore generation-specific factors that affect retention and recruiting.

• Pre-Assignment Review - This session will review the pre course assignment and explore common generalisations.

• Solutions - During this session, delegates will identify targeted ways to appeal to different generations.

• The Value of Planning - Delegates will learn how succession planning and coaching can increase an organisation’s sustainability.

• Staff Retention - During this session, delegates will look at the effect the generation gap has on staff retention.

• Developing Targeted Retention Strategies - Next, delegates will learn how to use the generation gap to their advantage when developing retention strategies.

• What We Really Want - To wrap up the day, delegates will explore how to use proven techniques to make our workplace more engaging.