The skills necessary to run an organisation effectively are wide and varied. The Essential Business Skills (EBS) bundle offers a range of soft skills development across critical skills areas applicable to staff, supervisors and managers at all levels and in all departments. From effective minute taking to dealing with difficult people and the essentials of customer service this bundle will raise the skills levels of any organisation looking to improve overall performance.
The EBS bundle consists of 14 core skills programmes to help train, coach and develop essential skills in the following essential areas - scroll down to see additional information on each of the available titles:
1. Essential Writing Skills
2. Developing Commercial Writing Skills
3. Improving Your Reports & Proposals
4. Essential Presentation Skills
5. Presentations Skills - Developing Confidence
6. Presentation Skills - Dealing with Difficult People
7. Hidden Communications & Body Language
8. Developing Self Esteem & Assertiveness Skills
9. Dealing with a Difficult People & Situations
10. Customer Service Fundamentals
11. Accurate Minute Taking
12. Time Management & Prioritising Tasks & Activities
13. Administrative Skills Development
14. Making a Good First Impression
1. Essential Writing Skills
Delegates will:
Learn the value of good written communication
Revisit the rules of proper grammar and clear communication
Develop an appropriate letter writing style
Improve sentence structure and paragraph development
Develop effective business letters for tough situations
Understand on-line business etiquette
Learn to apply these skills in real work applications
2. Developing Commercial Writing Skills
Delegates will learn:
The value of good written communications in the business world
To make writing clear, concise, complete and correct
How to proof read your own work to ensure accurate and appropriate
To apply skills in ‘real world’ scenarios
3. Improving your Reports & Proposals
Delegates will learn:
Techniques for researching and preparing professional reports & proposals
Identify the key elements in a formal report or proposal
Recognise the key elements you must pay attention to in a proposal
Identify the basic methods of presenting information in a report
Understand when to use each method
Identify the key elements of writing persuasive proposals
Identify the signposts readers look for in a professional report or proposal
Know the guidelines for using them correctly
Develop sound proof reading and revision checklists
Learn the mechanics of footnotes and bibliographies
4. Essential Presentation Skills
Delegates will learn:
Techniques for delivering effective presentations
How to communicate effectively with a group
How to make an effective presentation
How to prepare a presentation
How to develop your voice to aid clarity
How to make your presentation memorable
Overcoming speaker nervousness
5. Presentation Skills - Developing Confidence
What delegates will learn:
Identify ways to gain rapport with your audience
Learn techniques to reduce nervousness and fear
Recognise how visual aids can create impact and attention
Develop techniques to create a professional presence
Use practice techniques to really prepare
6. Presentation Skills - Dealing with a Difficult Audience
What delegates will learn:
Prepare for questions before you know what those questions will be
Acquire strategies for taking control in a pressured speaking situations
Overcome the nerves that you may have when speaking in front of a group
Presenting to a group that is not sympathetic to what you have to say
Presentation techniques that establish your credibility
How to get the audience on your side
7. Hidden Communications & Body Language
What delegates will learn:
Identify common communication problems that may be holding you back
Develop skills in asking questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Learn how to firmly stand your ground and make your feelings heard
Enhance your ability to handle difficult situations
Avoid being manipulated to towards wrong outcomes
Be more aware of six critical elements of our communication with others
8. Developing Self Esteem & Assertiveness Skills
What delegates will learn:
To enhance the ability to speak confidently one-on-one with others
To develop the confidence to feel at ease when speaking socially
To develop the confidence to interact in small groups or meetings
To practice developing these skills in a safe and supportive setting
9. Dealing with Difficult People & Situations
What delegates will learn:
Recognise how their own attitudes and actions impact on others
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and situations
Identify those times when walking away is the best thing to do
10. Customer Service Fundamentals
What delegates will learn:
Recognise that service delivery is an “individual response value.”
Understand how your own behaviour impacts on the behaviour of others.
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
Learn ways to make customer service a team approach.
11. Accurate Minute Taking
What delegates will learn:
Recognise the importance of minute-taking and be able to use them to their advantage
Be able to remedy many of the complaints that beset minute-takers
Be able to write minutes that are suitable for formal & semi-formal meetings
Develop the essential skills of an effective minute-taker
12. Time Management - Prioritising Tasks & Activities
What delegates will learn:
Better organise their workspace and their paper for peak efficiency
Understand the importance of setting goals and developing strategies for achieving them
Understand the importance of prioritising work in order to meet deadlines
Take control of those things that would derail workplace productivity
13. Administrative Skills Development
What delegates will learn and develop:
An understanding the importance of a professional presence at work
Their ability to organise, plan, prioritise and self-manage
Better ways to problem-solve more creatively
Critical communication skills such as listening actively
The questioning skills necessary to gather important information
Strategies for managing difficult situations and people
14. Making A Good First Impression
What delegates will learn:
To become more skilled at networking.
How to establish new introductions
The importance of a good hand shake.
How to better prepare for both formal and informal meetings.
To dress appropriately for every business occasion.
Dining etiquette for business or formal situations.
To feel more confident in your general business communication.
That extra edge that quickly establishes trust and credibility.
