The skills necessary to be effective as a manager, supervisor or leader are diverse and include outline knowledge of finance and accounting principles through to delegation, negotiating and achieving successful outcomes through managing people and projects. Well informed managers display an understanding of sales and marketing, HR techniques and the principles and the fundamentals of inventory management. This ESM Bundle provides a well rounded introduction to ensure that the necessary skills to remain effective in these areas are up to-date and utilised efficiently.

The ESM bundle consists of 17 core skills programmes to help train, coach and develop leadership skills in the following essential areas - scroll down to see additional information on each of the available titles:

1. Essential Finance & Accounting Skills for Non Finance Managers

What delegates will learn: At the conclusion of this workshop your delegates should be able to:

• Assess the financial performance and financial health of your firm.
• Integrating financial management concepts into your strategic thinking.
• Understand the budgeting process and forecasting techniques.
• Manage your own budget, inventory and petty cash

 2. An Introduction to Essential Leadership Skills

What delegates will learn - At the conclusion of this workshop, your delegates will be able to:

• Define your role as a manager and identify how this will differ from other roles.
• Understand the leadership challenge and the functions of management.
• Discover how you can prepare for and embrace the forces of change.
• Identify ways to get yourself and your work space more organised,
• How to manage in a crisis.
• Identify your leadership style.
• Explore ways to improve your success as a manager.
• Enhance your effectiveness in meetings through improved presentations and facilitation skills.
• Create an action plan for managing your career success

 3. Effective Coaching Techniques 

• Understand how leadership coaching can be used to develop your team.
• Developing coaching skills that help improve individual performance.
• The behaviours and practices of an effective business leadership coach.
• Recognise employees’ strengths and giving effective feedback.
• Identify employee problems and ways you can help to correct them. 

4. Effective Delegation Skills

What delegates will learn - at the conclusion of this workshop, delegates will be expected to:

• Clearly identify how delegation can make them more successful as a leader & manager
• Identify opportunities for delegating effectively to others
• Identify the criteria for fair and responsible delegation to all employees
• Develop a technique for defining employee expectations
• Recognise common delegation pitfalls and how to avoid them
• Provide opportunities to test your delegation skills
  
  

5. HR for Non HR Managers.

• The latest trends in HR and the changing role of the HR professional
• How HR planning and the organisation’s strategic plan work together
• How to write job specifications and identify core competencies
• Methods of finding, selecting and keeping the best talent.
• Using behavioural description interviewing techniques
• How to get new employees off to a good start in the company
• How to deal with compensation and benefits
• How to maintain healthy employee relations
• How to make performance appraisals a cooperative process

 6. Inventory Management: The Essentials

• What delegates will learn - at the conclusion of this workshop, students should feel more comfortable in the following areas:
• Understand the benefits of good negotiating skills
• Identify the techniques most effective in stressful negotiation situations
• Practice the “how to” of these skills in a supportive environment
• Recognise the stress that often accompanies serious negotiations.
• Options for managing that stress.
  

7. An Introduction to Sales & Marketing

What delegates will learn -At the conclusion of this workshop, you will:

• Recognise what is meant by the term “marketing”
• Understand the difference between sales & marketing activities
• Discover how to use  cost effective publicity to get your name known
• Know how to develop a marketing plan and a marketing campaign
• Use your time rather than your money to market your company more effectively
• Develop a budget for your marketing activities
• Sticking to your marketing budget
• Identify strategies for finding and keeping customers

8. Making Meetings More Effective

• Understand the value of the meeting as a useful management tool
• Recognise the critical planning steps to make meeting time more effective
• How to start and end your meetings on time with a well-constructed agenda
• Identify the role of the meeting chair and the meeting participant
• Identify the steps to take to create an open and safe forum for discussion
• Develop and practice techniques for handling counterproductive behaviours

9. Effective Motivation Skills - Motivating People for Better Performance

What delegates will learn: At the conclusion of this workshop, your delegates should feel more comfortable in the following areas:

• Identify ways to link motivation to employee performance
• Recognise the external factors that can influence performance
• Discover ways to build and encourage employee accountability
• Learn effective strategies to encourage and sustain employee trust
• Using humour to enhance morale and increase motivation 
  
  

10. Negotiating Skills - Getting the Desired Outcome

What delegates will learn: At the conclusion of this workshop, delegates will be expected to:

• Understand the benefits of good negotiating skills
• Identify the techniques most effective in stressful negotiation situations
• Practice the “how to” of these skills in a supportive environment
• Recognise the stress that often accompanies serious negotiations.
• Options for managing that stress.
  
  

11. Project Management Fundamentals: Understanding Project Management an Overview

What delegates will learn - At the conclusion of this workshop, you should feel more comfortable in the following areas:

• Define the meaning of  project and project management
• Identify benefits of well run projects
• Identify the various phases of a project’s life cycle
• Sell ideas and make more effective presentations
• Prioritise projects and project goals
• Begin conceptualising their project, including goals and vision statements
• Use a target chart and other planning tools
• Complete a statement of work

12.  Project Management: Effectively Controlling Projects

What delegates will learn - At the conclusion of this workshop, you should feel more comfortable in the following areas:

• Identify their project’s tasks and resources
• Order tasks using the Work Breakdown Structure
• Schedule tasks effectively
• What are Gantt charts, PERT diagrammes and network diagrammes
• Prepare a project budget
• Modify the project budget and schedule to meet target
• Identify and manage risk
• Prepare a final project plan
• Closing  a project
• Develop and manage a change control process

13. Project Management: Stakeholder Management

What delegates will learn - At the conclusion of this workshop, you should feel more comfortable in the following areas:

• Hone staff management skills
• Choose the project team, or make the best of an assigned team
• Keep a project team on track
• Develop a project communication plan
• Communicate with sponsors and executives

14. Essential Project Management Skills

What delegates will learn - At the conclusion of this workshop, you should feel more comfortable in the following areas:

• Understand just what is meant by a “project”
• Develop the key skills a project manager must have
• Methods for keeping the team motivated and the customer satisfied.
• Identify simple techniques and tools for planning and tracking your project
• Recognise steps necessary to complete projects on time and on budget
• Understand ways to add value to your organisation
• Enhance ability to sell ideas to a sponsor, the customer and the team

15. Making the Transition - Skills for the New Supervisor

What delegates will learn - At the conclusion of this workshop, you should feel more comfortable in the following areas:

• Help clarify roles and responsibilities in your new role supervising others
• Adjust to this new role with confidence
• Developing an assurance you can handle the position
• Develop your communication skills in listening and asking questions
• Learning techniques for giving feedback to employees
• Techniques for giving staff instructions that are clear and understood
• Dealing with challenges such as squabbles, complaints and laziness
• Recognise the importance of being visible and available to employees
• Understand the importance of developing good staff & peer relationships

16.  Building a High Performance Team

What delegates will learn - At the completion of this workshop, delegates will:

• Explore the working practices of high performing teams
• Matching what your team does with your organisation’s business strategy
• Tapping into the five basic types of information your team needs
• Promote trust and rapport by exploring your team player style
• Identifying team values
• The key elements that move a team from involvement to empowerment
• How to empower your team
• Develop five training steps to unleash team potential.
• Develop team problem-solving and assessment skills
• Develop a model for successfully mentoring and coaching others

17. Supervisory Skills - Taking Responsibility & Control

What delegates will learn - Delegates who complete this course will:

• Comprehend the scope, nature and responsibility of the supervision role
• Understand the demands the Supervisor role places on individuals
• Acquire an understanding of team building and good communications.
• Understand how these skills impact on effective supervision of their team
• Grasp the importance of setting goals.
• Planning and prioritising, to achieve organisational objectives
• Accept the responsibility for achieving results through the efforts of others