Managing people and performance go hand in hand. Most mangers across industry would state they have the best people already and that their challenge is often improving performance from the resources available to them. The Pragmatics MIP Bundle offers the tools necessary to help understand where the core strengths of your team lie and the means necessary to develop areas where even small changes and improvements can make a significant impact to the overall results.

The MIP bundle consists of 12 core skills programmes to help train, coach and develop superior skills in the following essential areas, all of which impact on performance.  Scroll down to see additional information on each of the available titles:

1.       Anger Management - Understanding & Dealing with Anger in the Workplace.

A one-day workshop - Having completed this workshop delegates will:

• Recognise the affect that anger has on our health, minds and behaviour.
• Know how to use a 6 step methodology to break old anger patterns and replace with a new more productive approach.
• Understand methods for controlling their emotions when faced with other peoples’ anger.
• Identify effective strategies for helping others manage repressed or expressed anger.

2.       Effective Change Management: Change and How to Deal with It

This one-day workshop will help you help delegates to deal with change better by teaching them how to:

• Accept there are no ‘normal or abnormal’ ways of reacting to continuous change,
• Understand that we must start ‘here’ from where we are.
• See change as an essential element of the world which needs to be accepted.
• Understand that adapting to change is not technical but attitudinal.
• See that change is not an intellectual issue.
• Recognise the need for a process of letting go of “the way things used to be”.
• See change as an opportunity for self-motivation and innovation.
• Identify strategies for helping change to be accepted and implemented in the workplace.

3.       How to Conducting an Effective Performance Review

• Recognise the importance and benefits of having a performance review process for employees
• Demonstrate an understanding of core competencies and how to work with a core competency ‘managing Individual performance’ model
• Identify the performance management cycle, and the part staff, managers and organisations play in that cycle
• Understand how to work with employees on setting individual & team performance objectives and standards
• Develop  observation skills,  giving feedback, listening and questioning skills, for effective coaching and improved performance
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere
• Performance reviews and the law.

• Understand and categorise  conflict, what it is  and how it can escalate
• Recognise 5 common conflict resolution styles and when best to use them
• Increase positive communication and information flow, through non-verbal and verbal communication skills
• Develop effective strategies and techniques for intervention strategies
• Strengthen  trust and morale of the team and individuals across the company
• Become more confident of their ability to manage any conflicts
• Enhance  individual and team performance & productivity

At the conclusion of this workshop, delegates should feel more comfortable in the following areas:

• Understanding the importance of a professional presence on the job
• Improve their ability to plan, organise, prioritise and self manage  
• Look for ways to creatively solve or fix potential problems  
• Critical communication skills including listening actively asking appropriate questions to gather pertinent information
• Developing strategies and an approach to  managing difficult situations and people

• Have a process for creating the competency requirements for any given position
• Understand why behavioural interviews are up to five times more accurate than traditional interviews.
• Identify and apply the principles and techniques of behaviour interviews.
• Identify and apply the principles and techniques of performance based selection methods.
• Use behavioural pattern questions to design job-specific performance based questions.
• Enhance professional interviewing skills with effective communication strategies and behavioural interview techniques
• Role play and practice using behavioural interview skills
• Develop a dependable scoring and evaluation process
• Complete the process through the use of reference checking and psychometric testing.

• Understand how important to an organisation a new employee orientation program is
• Identify role of the human resource department in the new employee orientation program
• Recognise how the “commitment curve” affects both new employees and their manager
• Recognise what the organisation can do to “deliver on its promise” to new employees
• Determine the critical elements of effective employee training
• Establish the importance of having a well written and clearly defined employee handbook for new and long-term employees

• better understand personality preferences and individual temperament
• use their personality strengths to be a better team leader and communicator
•  become more adept at analysing workplace problems
•  have a variety of techniques for solving workplace and performance problems
• to establish a proven process for managing employee performance ( from a structured interview process to a structured performance review)

• Increase their awareness of problem solving techniques and tools
• Distinguish the root cause of a problem from symptoms to identify the right solution for the right problem
• Improve their problem-solving and decision making skills through identifying their own problem solving style
• Enhance their ability to participate in and communicate about a collaborative problem-solving process
• Recognise the top 10 rules of good decision making

• Recognise that stress is a positive, unavoidable part of everybody\'s life.
• Identify the symptoms of stress overload.
• Identify how lifestyle choices can contribute to stress and how we can work toward making different choices.
• Develop some stress reduction techniques to help manage stress right now
• Begin planning long-term protection against the cumulative effects of stress.

• Understand the value of working as a team
• Recognise the critical role their communication skills will play in maintaining a team atmosphere
• Identify ways to participate and lead in a team setting
• Recognising counterproductive team behaviour and how to deal with it.
• Provide an opportunity for team members to get to know one another better.

• Understand the nature of conflict and how it can escalate to become a problem
• To recognise 5 common conflict resolution styles and when to use them
• Increase positive communications &  information flow, through non-verbal and verbal communication skills
• Develop effective strategies & techniques for conflict intervention and resolution
• Strengthen staff trust and morale across the organisation
• How to enhance  individual and team performance & productivity